Course Troubleshooting

I cannot find the quiz!
Once you have completed all of the lessons within a Unit, you will be able to take the quiz! You will find the "Take A Quiz" button located at the...
Wed, 13 Mar, 2024 at 3:49 PM
How do I check my quiz score?
You can check your quiz scores via your Student Dashboard. To do so, please locate your course in your Student Dashboard. Listed to the left of your course ...
Wed, 13 Mar, 2024 at 3:51 PM
How do I submit my quiz?
During the quiz, you will see that there is a bar on the right hand side of the screen. At the bottom of the bar is a button that says "Finish the Quiz...
Wed, 13 Mar, 2024 at 3:51 PM
What is a passing score for a quiz?
Students must pass each quiz with a score of 80% or higher in order to receive their Certificate of Completion. Students can retake each quiz as many times ...
Wed, 13 Mar, 2024 at 3:53 PM
When will my quiz be graded? (Advanced Herbal Course)
The second part of the quizzes in the Advanced Course are manually graded by our teachers. Teachers do check these daily however it can take up to a week fo...
Wed, 13 Mar, 2024 at 3:57 PM
Why didn't I get a certificate?
Some courses receive badges instead of certificates. However, if you are enrolled in a course that receives a certificate of completion and did not receive ...
Wed, 13 Mar, 2024 at 3:55 PM
Where is my badge?
Upon completion of any short course or workshop here at the Academy, students earn a badge of completion in their student dashboard. You can find your badge...
Wed, 13 Mar, 2024 at 3:58 PM
Why aren't there full quizzes in some of the mini and short courses? (Can't find quiz)
We have gotten feedback from some students that they prefer to be able to move directly to the next unit without taking a quiz, so for some of our short cou...
Wed, 13 Mar, 2024 at 3:59 PM
Why aren't the videos in my course playing?
It may be  an issue with the cache or browser. Clearing your cache or trying a different browser might do the trick. Chrome and Firefox both work well for t...
Wed, 13 Mar, 2024 at 4:01 PM
I am having trouble printing the course PDFs. Can you help?
Often times when folks are having issues with printing, we find that it indicates that their PDF reader (such as Adobe Acrobat Reader) needs to be updated. ...
Thu, 14 Mar, 2024 at 7:29 PM